A person answers here
The lining you want, a gift size, an order status or a collaboration.
- contact@marcenoir.com
- +1 303 507 6243
- Hours
- Mon–Fri, 10 am – 6 pm
- @marcenoir.experience
Puerta de Hierro, Zapopan, Jalisco.
Visits by appointment, Thursday to Saturday.
What people ask most
Is the coffret included?
Yes. Soap, shampoo and conditioner include the hand-sewn Maison Petite Coffret in the $1,285 MXN price. Lip products do not.
The lining changes from batch to batch. If you want a particular one, tell us when you order.
- Free shipping on orders over $2,000 MXN.
- Zapopan: same day if you order before 1:00 pm.
- Rest of Mexico: 2 to 4 business days with tracking.
- We do not ship outside Mexico for now.
We accept exchanges within 30 days if the seal is intact. Opened products cannot be returned, under health regulations.
If something arrives damaged, send us a photo the same day and we replace it at no cost.
Ribbon over the octagonal case and a handwritten card. Free: ask for it at checkout.
Why do pieces sell out?
The workshop sews seven coffrets a day and each bar cures for six weeks before it leaves. We produce in batches of 60 to 120 pieces.